Visitor Information

Below is useful information for people visiting patients at South Texas Health System (STHS) McAllen.

Visiting Hours

Visits from family and friends are an important part of the healing process. In order to meet the individual needs of our patients, visiting hours may vary from unit to unit.

Please check with your nurse regarding specific hours and age restrictions.

Smoking Policy

STHS McAllen's campus is smoke-free. As a healthcare provider, the hospital recognizes the hazards of smoking and enforces a “No Smoking” policy. No one is permitted to smoke inside the hospital at any time, under any circumstances.

Cell Phones

Cell phones may be used in the public areas of the hospital. If you have a cell phone with you, please use it with discretion and keep it at a low tone/volume or in vibrate mode while a physician is visiting with a patient/family. The camera option on a cell phone may not be used at any time. The hospital is not responsible for the loss of cell phones.

Internet Access

Wi-Fi is available as a complimentary service for patients, families and visitors at STHS McAllen. Wireless service is available in the following locations:

• Lobbies and dining areas
• Patient and family waiting areas
• Inpatient rooms

Users who need technical support should call 956-388-2233.

Dining Services

Vending machines are available in the cafeteria.

The cafeteria at the hospital has the following hours:

Breakfast: 6:30 – 10:00 a.m.
Lunch: 11:00 a.m. – 2:00 p.m.
Dinner: 3:00 – 6:30 p.m.

Gift Shop

There is a gift shop located in the front lobby of the medical center. You may also shop by phone and order gifts for delivery to patients at STHS McAllen or STHS Heart. Call 956-632-5585 to order.

Chaplaincy Services

We believe it is important to respect that which is sacred and holy to another individual and to honor each person’s right to his/her own religious and/or spiritual perspective. We will make every effort to accommodate the cultural, religious and spiritual preferences of you and your family and how best to meet your needs.

Interfaith chaplains provide pastoral care and counseling to patients and families during times of illness or injury. They may also assist in contacting your own clergy for a visit if requested. Chaplains are available Monday through Friday 8 a.m. to 5 p.m. Please tell your nurse or call the hospital operator if you would like a visit from a chaplain or clergy person during these hours. For urgent needs after-hours, speak to your nurse and she will contact the on-call chaplain. Our chapels are available for prayer and meditation at all times.

Lost and Found

Items found on hospital premises should be turned in to security. Items that patients and visitors inadvertently leave in their rooms will be turned into security. Medications left behind are turned into the pharmacy. Perishable items such as flowers, fruit and food typically will be disposed of immediately. All other items will be kept for 30 days before disposal. STHS McAllen will make an effort to contact the owners of any item found on campus.