Advanced Level III Designated Trauma Services

Trauma centers care for people with injuries requiring immediate and complex surgery. The American College of Surgeons develops standards of practice and levels of trauma center designation. McAllen Medical Center's Emergency Department's (ED) designation of Level III Trauma Center means that we provide life-saving procedures for those who are in immediate danger—arranging for essential specialty treatment within the hospital as well as working in cooperation with other trauma centers. The ED is open 24 hours a day, seven days a week, for patients who need immediate emergency surgery, including trauma, orthopedic or neurological procedures. The department cares for more than 30,000 patients each year—both adults and children—including those who have serious injuries.


McAllen Medical Center is equipped with a helicopter landing pad, or helipad, for air support.

Doctors, nurses, therapists and technicians work as a team in the ED to provide effective and efficient care for every patient, from those with minor ailments to those with more serious injuries and illnesses. The hospital maintains agreements with a variety of specialists who are available for consultation and follow-up care depending upon our patients' health needs.

McAllen Medical Center is proud to provide emergency care to area veterans. McAllen Medical Center also coordinates with South Texas Behavioral Health Center to provide emergency care to patients of the Center.

ER Reserve

ER Reserve lets you request a time (up to 12 hours in advance) in the ER for non-life-threatening injuries or illnesses such as:

  • ER Reserve -- ER Scheduling OnlineFlu
  • Sore throat
  • Earache
  • Cough or cold
  • Muscle strains and sprains

request a time with er reserve

Trauma Care

Advanced emergency medicine provided at McAllen Medical Center includes:

  • Management of trauma conditions, falls, motor vehicle accidents, fractures, sprains
  • Early intervention for strokes
  • Expertise in lacerations, crush injuries, abrasions
  • Orthopedic services for feet, ankles, hands, shoulders, elbows, knees and hips
  • Neurosurgery for injuries to the brain, spine and neck
  • Treatment for common infections: pneumonia, kidney infections, skin infections
  • Treatment of problems associated with diabetes, obstructive lung disease, heart disease
  • Chronic medical problems
  • Evaluation and management of acute abdominal pain
  • Early intervention of acute back pain
  • Asthma management
  • Treatment of migraines
  • Acute eye conditions

Air Ambulance and Helipad

McAllen Medical Center is equipped with a helicopter landing pad, or helipad, for air support. Helipads allow air ambulances and MedEvacs to transfer patients to trauma units and receive patients from remote areas that do not have local hospitals.

Air ambulances are useful when a patient needs to be relocated to a different hospital in a short amount of time, rather than driving the patient via a traditional ambulance.


Learn About Injury Prevention

Nurse with older patient
Falls are the leading cause of injury in older Americans, according to the Centers for Disease Control and Prevention.

Sexual Assault Nurse Examiner Program

Compassionate care available 24 hours a day for people who have been sexually assaulted.

Level II Primary Stroke Facility

McAllen Medical Center has received a Level II Primary Stroke Facility Designation from the Texas Department of State Health Services. The facility meets the current Brain Attack Coalition recommendations, actively participates on the appropriate Regional Advisory Council and submits data to the department as requested.

Learn about Stroke services

If you are having a medical emergency, don't wait. Go to the nearest emergency room or call 9-1-1!

For non-critical questions, call the Emergency Department at 956-632-4101.